We make people smile
At FloraQueen we know that sending flowers conveys a truly heartfelt message to someone special. It could be an expression of love, affection, health, happiness and a lot more.
We also know, thatwith every delivery we make, a great deal of trust has been placed in us to help you express your emotionsin the form of beautiful fresh flowers.
Our mission is to help people share smiles, so any day can become a special occasion or to make a celebratory date extra wonderful.
We areproud to help our clients celebrate life by translating their messages into the beautiful language of fresh flowers. That is the goal that everyone in our team dedicates themselves to: Sharing smiles.
OUR HISTORY
FloraQueen started sending flowers online in 2004 from our headquarters in Barcelona. Like all projects, we started out small as a website that offered a few select bouquets and we still remember the emotion of receiving our very first orders.
Over the course of the last 15 years we have grown steadily thanks to the trust placed in us by our customers. Today, FloraQueen is a leading company in the world for sending flowers. We are also able to speedily ship fresh flowers to more than 100 countries around the world.
We have also accumulated numerous online trust stamps over the years that attest to FloraQueen's commitment to good Internet business practice, as well our responsibility for the protection of our customers and users.
BUSINESS MODEL
We send premium flowers to clients in more than 100 countries around the world, regardless of the day or time of delivery. To guarantee that we can respond to the needs of our users we have developed a unique business model. This combines two possibilities for sending flowers depending on the delivery date or destination: bouquets arranged by our inhouse team of florists or by local florists around the world.
FRESH FLOWERS IN OUR ORIGINAL BOX
If the order has been made at least 24 hours in advance and to some European destinations, the flowers will arrive in our distinctive FloraQueen box. They will be prepared with fresh flowers selected by us from the best growers, and arranged by our expert florists in our bouquet creation centers in Spain, Italy and Germany. To ensure a punctual delivery we entrust the transport of your flowers to couriers with a choice of a morning or afternoon delivery slot. Receiving a bouquet of fresh flowers from FloraQueen in our original box is a truly magical experience.
SAME DAY DELIVERIES AND WORLDWIDE
We have an extensive network of florists throughout the world allowing us to respond to any user and meet even the most urgent orders. For our same day deliveries, our local florists are responsible for selecting the freshest flowers and preparing your bouquet following the guidelines we provide. They will also arrange any necessary transport to make the delivery.
OUR VALUES
PROFESSIONALISM
We strive to be professional, we are searching for excellence in every single action. Getting things done punctually in a professional way time requires engagement, commitment, planning and proper execution. We want to be our best selves every day!
CUSTOMER CENTRICITY
Our customers are at the centre of our thoughts. We make decisions with our customer’s best interest in mind, we want to deliver the best service with the best value.
GROWTH ORIENTED
We want to grow! We are always looking ahead, planning our next leap to the next step, while ensuring our core is stable. We want to growth faster and further!
BE A TEAM PLAYER
We are a team. We always take into account the needs and goals of other team members. We will search for the best solution to any challenge, we will be open and sincere with everyone. As a team we are stronger.
POSITIVE ATTITUDE
We think in positive terms. We will search for the solution and not focus on problems, we will think of the challenge ahead and learn from our mistakes. Having a positive attitude means seeing the best part of the matter, it means searching for solutions to any problem. That is also what professionals do.
INNOVATION
We want to be number one! We want to be creative and to adapt to growth. We embrace challenges and we welcome new ideas. We can find innovation in day-to-day tasks, while growing towards a more innovative future.